Care delivery re-imaged for the most complex, highest-cost patient populations

The eIAC ambulatory telehealth program is built upon a population management software platform designed for monitoring and delivering care to the most complex patients at home. Care systems develop the organizational capability to deliver integrated, coordinated care across specialties and services at scale. The eIAC program enables all stakeholders in the clinical and social management of a patient to identify and address the root causes of the patient’s frequent admissions, creating a cohesive system of care that helps reduce hospital admissions while providing the highest level of care to patients with complex, chronic conditions.¹
et eiac video

Intensive Ambulatory Care program: A holistic approach to patient care

Philips enterprise telehealth programs enable the transition to patient-centered, cost-effective, proactive health management and support pay-for-value care delivery.

Program features and services


By combining leading telehealth technologies that monitor and educate, with a transformed clinical model that unites former factionalized care team members, the eIAC program brings a concentration of effort to the small number of patients that utilize the majority of your system’s resources and funds.

Real-world results


Treating patients with complex chronic conditions—the most acute 5% of the patient population—often takes up 50% of a health system’s resources.³ The eIAC program can help lower the cost of quality care for these patients. In a study at Banner Health, the eIAC program¹:

  • Reduced costs of care by 27 percent. Driven primarily by a reduction in hospitalization rates and days in the hospital, as well as a reduction in professional service and outpatient costs.
  • Reduced acute and long term care costs by 32 percent. Primarily due to a significant decrease in hospitalizations.
  • Reduced hospitalizations by 45 percent. Prior to enrollment in the eIAC program, there were 11.5 hospitalizations per 100 patients per month; after enrollment, the acute and long-term hospitalization rate dropped to 6.3 hospitalizations per 100 patients per month.
  • Acute short term hospital stays decreased from 7.7 hospitalizations per 100 patients per month to 4.9.
  • Long term care, home health or other facility stays decreased from 3.9 hospitalizations per 100 patients per month to 1.4.
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