Customer support for
healthcare professionals

Helping you quickly find what you need

Customer support for healthcare professionals

Helping you quickly find what you need

CONTACT US:
Philips Healthcare products in Vietnam:
Head office: 20th Floor, A&B Tower, 76A Le Lai, Ben Thanh Ward, District 1, HCMC
Hanoi Branch: 15th Floor, Daeha Business Center, 360 Kim Ma Street, Ngoc Khanh Ward, Ba Dinh District, Hanoi

Tel: 18009092 (Toll-free)

Want to speak to a technical or sales representative via phone, or get a mailing address?

Contact technical support

Submit a sales enquiry

Customer Services Portal – for healthcare professionals only

Have a non-critical service request? Submit it online 24/7 at our self service portal. Requires user account.

Learn more about Customer Service Portal

Are you looking for support for your consumer product purchase?

Visit our consumer support here

Education and training

By professional role
Get more out of your product investment and continuously enhance your clinical knowledge and skills.

By clinical application
Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence.

Browse the full catalog
Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities.

Browse full catalog

Technical support for healthcare products

For enquiries about Philips Healthcare products in the Vietnam please contact:
Tel: 18009092
Online Form:
https://www.philips.com.vn/healthcare/about/contact

Email: customercare.vn@philips.com

Philips Vietnam
20th Floor, A&B Tower, 76A Le Lai, Ben Thanh Ward,
District 1, HCMC

Healthcare sales enquiries

Provider or Healthcare Professional mobile

Please complete an enquiry form to connect with a sales representative

Submit a sales enquiry

Service request guidance

Most service requests require a basic set of information in order for our representatives to create a new ticket. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time.
Please have handy:

Serial number
Hospital location
Name/Surname of the contact
Name/Surname of the referral people to be contacted, if different from the contact
Short description of the issue

Troubleshooting attempted to solve the issue
Has Philips technician was already informed about the issue? If yes, we need the name of the technician
Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc.

LIÊN HỆ VỚI CHÚNG TÔI

Tổng đài Hỗ trợ khách hàng (Miễn cước cuộc gọi):

- Ngành hàng tiêu dùng: 1800 599988

- Giải pháp Y tế: 1800 9092

Trụ sở chính

Tầng 20, Toà nhà A&B, 76A Lê Lai, P. Bến Thành, Quận 1, Tp. Hồ Chí Minh

Tel: +84 28 7303 7080

Văn phòng tại Hà Nội

Tầng 15, Daeha Business Center, 360 Kim Mã, P. Ngọc Khánh, Quận Ba Đình, Hà Nội

Tel: +84 24 3734 6484

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Customer support for healthcare professionals

Helping you quickly find what you need